Step-by-step guide to schedule the cancellation or temporary pause of your subscription
Access your Blocks account through our website: blocksrvt.com;
In the upper right corner of the page, click on your profile picture and select 'My Subscription';
In the 'Subscription Management' section, choose:
'Cancel Subscription' to schedule the cancellation at the end of the current period or temporarily pause subscription charges for a period of 1 to 3 months, starting from the end of the current cycle.
Important: After clicking on the 'Cancel Subscription' option, you need to continue with the cancellation or temporary pause procedure until the end, for the process to be completed successfully. A message will be displayed on the screen confirming the completion of the process.
When choosing the cancellation or temporary pause, your Premium access will remain active until the end of the current cycle. For the pause, the scheduled interval will only start at the end of the current cycle, and the subscription will automatically renew after the 1 to 3 months pause period ends.
Cancel Subscription
The cancellation is scheduled for the end of the current period, ensuring Premium access until that date;
No new invoices will be generated after the cancellation is processed.
Pause Subscription
The charges will be temporarily suspended for a period of 1 to 3 months;
Your Premium access will remain active until the end of the current period, at which point the pause will take effect;
The subscription will automatically renew at the end of the pause period;
If you wish to reactivate it before the scheduled time, please contact our support.
How to renew the subscription before the pause period ends
By default, the subscription will automatically renew after the pause period; however, if you wish to anticipate the renewal, please contact our support via email at [email protected] or through the chat at blocksrvt.com.
Important Considerations
Schedule the cancellation before the renewal date to avoid further charges;
If a new invoice has already been generated, the subscription will be canceled or paused only at the end of the current period. Therefore, even if cancellation is scheduled after a failed payment attempt, if there is an outstanding payment, new automatic billing attempts may occur to settle the invoice for the already started cycle.
If you need help with cancellation, temporary pause, or reactivation, please contact our support via email at [email protected] or through the chat at blocksrvt.com.