We regularly review the content in the plugin to keep our library up to date. If you find an issue with a family, you can report it directly through the plugin.
Report an issue
Open the family details. Hover over the family and click the diagonal arrow that appears, as shown below:
Click “Report an Issue”:
Select the type of issue, add any relevant details, and attach images if needed. Then click “Submit” to send your report.
What happens after you submit a report?
Our Operations team will review your report and test the family to investigate the issue.
If we cannot reproduce the problem, you will receive a notification in the plugin. In some cases, the behavior may be related to your computer settings, network connection, or something specific to the Revit project you are working on.
If the issue is confirmed, our BIM team will make the necessary corrections. Once the updated family is available, you will receive a notification in the plugin letting you know it is ready to use.
Your feedback helps us identify and fix issues and keep the Blocks library working properly. Thank you for your help.
You can also report an issue by contacting our support team at [email protected], via chat on blocksrvt.com, or directly through the Blocks Plugin.